For players aged 21 and above only

Responsible Gaming at 89gd — a commitment to safe entertainment

Enjoy entertainment within your limits. 89gd places your safety and well-being as the highest priority — learn how to stay in control.

Why is responsible gaming important?

Online gaming is an exciting form of entertainment — but it stays enjoyable only when you are aware of your own limits. 89gd believes that responsible gaming is not just a policy, it is a fundamental responsibility we hold toward every player.

Thousands of players across Bangladesh enjoy cricket betting, slots and casino games on the 89gd platform every day. We want every experience to be safe, controlled and enjoyable. That is why we provide you with all the tools you need to stay in control of your gaming.

Remember: gaming is a small form of entertainment in your life, not a source of income. If you ever feel that gaming is having a negative effect on your life, our 24/7 support team is always ready to help.

Key things to keep in mind

Gaming is for entertainment, not a source of income

Only bet money you can afford to lose

Do not chase losses by trying to win back money you have lost

Set your daily time and spending limits in advance

Always put time with family and friends first

Our protection tools

89gd provides a number of effective tools for your safety. Using these tools you can easily manage your gaming activity.

Set deposit limits

You can set daily, weekly or monthly deposit limits. Once a limit is set it takes effect immediately, and any request to raise it requires a wait of at least 7 days.

Time-out feature

If you feel you need a short break, you can take a time-out of anywhere from 24 hours to 30 days. During this period your account will be temporarily inactive.

Self-exclusion

Contact our support team for long-term self-exclusion. You can have your account closed for anywhere from 6 months to permanently. Making this decision takes courage.

Age verification

89gd strictly enforces the 21+ age rule. Age verification at registration is mandatory. Protecting minors from gaming is our priority.

Activity history

Your complete gaming history, deposit and withdrawal details are available to view at any time. Analyze your own gaming patterns and make informed decisions.

24/7 Support

Our Bangladeshi support team is always ready to help with any issue. Chat with us in Bengali via live chat and get immediate assistance — with understanding, not judgment.

Warning signs of a problem

If any of the following signs apply to you, it is an important signal. Please do not hesitate to seek help.

You keep coming back to play to recover lost money and cannot control it.

You are hiding your gaming activity from family or friends, or lying about it.

You are neglecting sleep, meals or family responsibilities to focus on gaming.

You are taking on debt or using money set aside for essential expenses to fund gaming.

You feel anxiety, irritability or mental unrest when you are unable to play.

You need to keep betting larger amounts to feel the same level of enjoyment as before.

Top tips for responsible gaming

Following these simple rules will keep gaming enjoyable at all times.

Set a budget: Create a fixed budget for gaming each week and do not go beyond it.

Stick to a time limit: Decide in advance how long you will play — setting an alarm is a good approach.

Do not make decisions on impulse: Avoid playing when you are angry, sad or under pressure — decisions made in that state are rarely sound.

Take regular breaks: Do not play for long stretches without stopping. Get up, walk around, drink some water and get some fresh air.

Do not count on winning: Wins and losses happen with equal probability — do not place larger bets in the hope of a guaranteed win.

Keep other activities in your life: Watching cricket, spending time with friends or pursuing a hobby should take up more of your time than gaming.

Let someone close know: Telling a family member creates accountability and makes it easier to stay within your limits.

Protection for minors

21+

This platform is for players aged 21 and above only

89gd is committed to fully protecting minors from online gaming. To register on our platform you must be 21 years of age or older and verify this with a valid identity document.

If you have children or teenagers in your home, take the following steps:

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Use parental control software on your computer or phone

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Keep your 89gd account password secure and private

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Do not leave your device unattended after logging in

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Disable password saving in your browser

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Make children aware of the risks of online gambling

If you suspect a minor has used your account, notify our support team immediately.

Self-exclusion and account controls

Short-term break

Take a cooling-off period of 24 hours to 7 days. Activated directly from your account settings.

Long-term break

Suspend your account for 1 month to 1 year. Apply through support.

Permanent closure

If you want to close your account permanently, our support team will assist you — no questions asked.

Loss limit

Set a maximum daily or weekly loss limit. Gaming will stop automatically once the limit is reached.

How do you set limits?

Log in to your 89gd account and go to the "Account Settings" section. From the "Responsible Gaming" tab you can set your deposit limit, loss limit and session time limit. Lowering a limit takes effect immediately, but raising it is subject to a 7-day cooling-off period — this is for your own protection.

For any assistance, contact our 24/7 live chat support — our Bengali-speaking team is always available.

Need help?

Our support team speaks Bengali. Feel free to reach out with any issue.

24/7 Live Chat

[email protected]

Frequently asked questions

Self-exclusion is a process where you request to stop gaming on the 89gd platform for a set period or permanently. During this time you cannot log in and no deposits can be made. To start self-exclusion, contact us directly via live chat.

Yes, you can change your deposit limit at any time. Lowering the limit takes effect immediately. However, raising the limit is subject to a 7-day cooling-off period — this delay protects you from making decisions on impulse.

If you notice that you keep coming back to bet in order to recover lost money, you are hiding your gaming from family, you are spending money meant for essential expenses on gaming, or you feel mentally unsettled when you cannot play — these are warning signs. In this situation, contact our support team or take a self-exclusion.

No, it is strictly prohibited. 89gd is for players aged 21 and above only. Age is verified at registration and additional identity documents may be requested in suspicious cases. If you have concerns about a minor, please contact us.

Yes, any balance in your account at the time you apply for self-exclusion will be returned to your registered bKash, Nagad or Rocket number. The process is usually completed within 5 to 30 minutes.

A time-out is a short-term break — typically from 24 hours up to 30 days. Once it ends, your account becomes active again automatically. Self-exclusion, on the other hand, is a long-term or permanent measure — ending it requires following a specific process and a cooling-off period applies.